Privacy Policy

Effective Date: 30 June 2025

1. Introduction

Welcome to Isokoni. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our mobile application, website, and related services.

By accessing or using Isokoni, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform.

2. Information We Collect

a) Information You Provide

• Name, email address, phone number
• Account login credentials
• Profile information
• Order, payment, and transaction details
• Messages or support inquiries

b) Automatically Collected Information

• Device information (model, OS version)
• IP address and approximate location
• App usage data and interaction logs
• Cookies and similar technologies (website)

3. How We Use Your Information

We use collected data to:

• Create and manage user accounts
• Facilitate buying and selling of products
• Process orders and payments
• Provide customer support
• Improve app performance and user experience
• Send service-related notifications
• Detect fraud and ensure platform security

4. Analytics & Performance Monitoring

Isokoni may use analytics tools (such as Google Analytics or Firebase) to understand user behavior, diagnose technical issues, and improve performance. These tools collect aggregated and anonymized usage data.

5. Data Sharing & Disclosure

We do not sell your personal data. Information may only be shared:

• With trusted service providers (payment processors, hosting providers)
• To comply with legal obligations or law enforcement requests
• To protect Isokoni’s legal rights and platform integrity

6. Data Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. All data transmissions are encrypted where applicable.

7. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

8. User Rights

You have the right to:

• Access and update your personal information
• Request deletion of your account and data
• Withdraw consent where applicable
• Object to unlawful data processing

Requests can be made by contacting our support team.

9. Children’s Privacy

Isokoni is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.

10. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of those services. Users are encouraged to review their respective privacy policies.

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of Isokoni constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of the Republic of Kenya.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Isokoni Support Team
Fahari Gardens, Ruiru, Kenya
Phone: +254 758 821800 / +254 790 519791
Email: support@isokoni.com